About us
Rental Services
Satisfaction Guarantee
From Our President

 


 
From Our President
Home Contact Us Feedback
 

Printable Version

Pilgrim President John Davenport's
Business Philosophy
 

People

bullet

Our people are our most important asset. We will insist that our people perform to their highest potential. To further that potential, I believe in on the job training and delegation of responsibility. I will accept mistakes by our people as long as they profit from them and do not make the same mistakes time and again.

bullet

I believe in promotion from within, whenever possible. This offers an upward  path and continuity of management philosophy for the employees. I will strive to fill every position in the organization with people capable of earning their way up. However, I also realize the benefits to be derived from hiring outside the industry. This can bring fresh and different ideas to the company.

bullet

I believe in outside education, as it relates to the job. The success of the company depends on the sum of the individual successes. Therefore, we strive to fill our positions with the most talented people available.

bullet

I believe in formal job measures as well as evaluations against these measures on a routine basis to inform our people as to how they and the company are progressing toward the established goals in the business plan.

bullet

I believe in operating a safe, neat clean plant for its benefits on productivity, attitude and prestige.

Customers

bullet

I believe our customers are the sole reason for our being. Therefore, we must treat them honestly, fairly and with respect. Our customers have certain rights including service in accordance with our agreement and prompt and complete problem resolution.

bullet

I acknowledge that we will make mistakes, however, we will correct our mistakes in an earnest and forthright manner.

bullet

I believe every customer should make a contribution to our profit margin. It is unfair for some customers to shoulder more than their fair share of cost. It is therefore our responsibility to understand the factors that make up our cost structure.

bullet

I believe that our customers should uphold their responsibilities as outlined in the service agreement.

Suppliers

bullet

I believe we have certain rights with respect to our suppliers including consistent, timely and accurate delivery of products that we have ordered at the price agreed upon.

bullet

I believe our suppliers should be dealt with in an honest and forthright manner. They should be paid as agreed upon. They should be given an opportunity to continue to do business with Pilgrim.

Competitors

bullet

Pilgrim will not criticize a competitor in public since it serves no useful purpose. We will however, emphasize honest differences in our approach to fulfilling the needs of the customer.

bullet

We believe in the spirit of Free Enterprise since it brings a choice to the customer, activity to the market place and increases business. I intend to comply with all anti-trust laws.

Planning

bullet

I believe in formalized corporate planning as an intelligent means to achieve our desired position in the market place and therefore achieve success.

bullet

I believe in monitored yearly plans and budgets as the means of achieving our profit goals, which are essential to the business.

bullet

I believe that our investors are entitled to a fair return on their invested capital, defined as the long term cost of capital plus a factor for the risk involved.

Growth

bullet

I believe that growth is essential to our company, since it lessens our vulnerability to negative outside influences. Our growth offers upward mobility to the employees and allows the company to maintain state of the art technology.

bullet

I believe that long term growth should be funded internally. However, I would not hesitate to take advantage of an opportunity. I will consider all acquisitions.

bullet

Long term debt should not exceed 60% of assets. I do not believe in growth for growth's sake. The growth must enable the company to benefit from the economies of scale and related profit potentials.

Management Style

bullet

I believe in a participative management style. This enables Pilgrim to have greater input from our people and brings greater insight in the formation of decisions.

bullet

I believe in management by objective, rather than crisis management because of its beneficial impact on all aspects of the business.

bullet

I believe in two-way communication within the company. Ideas from all levels of the organization will be sought and implemented where beneficial and possible.

bullet

I believe in keeping employees informed of the progress on the company, the department within the company and the employee within the department.

Community

bullet

Pilgrim will always be aware of its impact on a clean environment and will do everything possible not to harm that environment. We will conduct ourselves as good citizens, both professionally and personally and support activities that we feel are beneficial to the city, community or country.

bullet

I encourage active participation on the part of all our employees in community action.

 

   
Home Contact Us Feedback
 
 
 
Copyright 2005 Pilgrim Mat Services, Inc. All rights reserved